![]() You can access any computer via LAN or internet. In typical English documentation usage, "Quick Start" is the "How to use this in 5 easy steps" documentation that many or most techs will simply never read. LiteManager is a free remote control assistant for technical support and general workplace PC sharing. Regarding "Quick Start" as your direct-to-IP connection, I recommend changing that name. That kind of documentation (and lockdown) may never actually be used by any of your customers, but having it documented could go a long way to addressing concerns such as those I mentioned. ![]() and I've been thinking about adding firewalling that would simply block all connections in or out to the relevant IP ranges. What connections will be made in typical use (including any connections out to servers controlled by you, why, and what happens if they're blocked?) I say that because for pretty much all of my customers there's no business reason why they should need to connect to servers in China, Africa, Russia, etc.What ports are required for inbound/outbound connections and where they need to be able to connect to - for example, can I firewall things so that at the Windows level the application is ONLY allowed to communicate on specific ports and only to specific destinations (like my office)?.How to set up for direct-to-IT Vendor connections only (I believe you call this Quick Start, which is probably a bad name due to language issues).It may be worth making sure your documentation includes coverage of: Show menu in system tray if you turn off this option, the icon in the tray will have a limited menu, the user will not be able to stop the server or disconnect the remote session, but the program will notify the user about the connection. ![]() I deal with healthcare clients, and yes I am a little paranoid, but I'd expect exactly the same kind of concerns from a Russian IT person considering a remote support package developed anywhere within the Washington DC area. About LiteManager information about LiteManager server. Yakhnovets I'm sure you don't and I almost didn't mention it, but I felt that if it wasn't something you'd considered it's something to keep in mind. ![]()
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